Privacy Policy

Last updated: February 2026

FACE Electrical Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller responsible for your personal data is:

FACE Electrical Ltd
Studio 1 Clarks Courtyard, 145 Granville Street, Birmingham B1 1SB
Email: stuart@face-electrical.co.uk
Phone: 07565 617304

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: name
• Contact data: email address, telephone number, postal address
• Enquiry data: details of the services you have requested or enquired about
• Technical data: IP address, browser type and version, pages visited and time spent on our website (collected via cookies — see our Cookie Policy)
• Communications data: records of correspondence between us

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry or quote request via our website contact form
• Call or email us directly
• Enter into a contract with us for the provision of services
• Visit our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
• To carry out and manage the electrical services we provide to you
• To issue invoices and process payments
• To comply with our legal and regulatory obligations (including building regulation notifications)
• To improve our website and services using anonymous analytics data

5. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract: where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
• Legal obligation: where we are required to process data to comply with the law (e.g. Building Regulations notifications to NAPIT)
• Legitimate interests: where we have a legitimate business interest in processing your data (e.g. improving our services), balanced against your rights
• Consent: where you have explicitly consented to us processing your data (e.g. for marketing communications)

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Our accounting and invoicing software provider
• NAPIT (our competent person scheme) for the purpose of registering notifiable electrical work
• Professional advisers (solicitors, accountants) where necessary
• Law enforcement or regulatory authorities where required by law

All third parties are required to protect your data and to process it only for specified, lawful purposes.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Client and job records: 7 years from the date of the last transaction (to comply with HMRC requirements)
• Electrical installation certificates: 6 years
• Enquiries that do not result in a contract: 12 months

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate or incomplete data
• Erase your data in certain circumstances ("right to be forgotten")
• Restrict our processing of your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at stuart@face-electrical.co.uk. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.